Frequently Asked Questions

For an efficient search and to answer all your questions within a short time, we have collected the most common questions frequently asked by our guests here.

What is the hotel concept?

The concept of our hotel is all-inclusive. Our A La Carte restaurants operate 24/7. Meals are provided free of charge.

When should I check-in or check-out?

Our check-in time is at 12:00 and check-out is at 11:00. For cancellation of reservation modification, some standard fees may apply.

What are the payment methods accepted?

We accept Mastercard, Visa, Eurocard, and American Express.

Where is the nearest city center?

The nearest town is Macao which is 2 km away and the nearest city center is about 25 km away.

How can I commute to the hotel?

You can take a taxi from any airport. The distance varies as follows:
Punta Cana Airport 45 km
Santo Domingo Airport 175 km

Do you accept children at the hotel?

No. Our hotel is destinated for adults only 16+.

Do you accept pets at the hotel?

No. We do not accept pets in our hotel.

Is there a Wi-Fi connection available?

Yes. High-speed Wi-Fi is available throughout the hotel for all our guests.

Is there a parking lot?

Yes. We have a parking lot available for our guests.

Which outdoor activities are available in Punta Cana?

Kindly see our activities and excursions pages for further details.

Are there any special offers for Honeymoon?

Yes. We have a honeymoon concept. Kindly see our offers page for further details.

Can I hold my wedding ceremony at the Hotel?

Yes. We do host wedding ceremonies upon prior request. Kindly email us for further details.